Important Coronavirus (COVID-19) Update

Due to the current pandemic situation with COVID-19, as per the Public Health Wales guidelines we have been put on red alert and under these directives routine dental work has come to a halt.

Only dental emergencies are being dealt with by our team by telephone triage. We have been advised to maintain this emergency service by the local Health Board until an urgent dental centre is up and running.

Our telephone lines are open during our normal working hours. If you have an urgent dental conditions such as bleeding, swelling, trauma to teeth or excruciating dental pain, please ring us on 01792 602 222.

Making a Complaint

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At University Dental Care, we hope that you are entirely satisfied with your dental care and treatment and would be happy to recommend our services to others. If not, please let us know about it so we can rectify the cause of your dissatisfaction and improve our service.

Contact us about your complaint

The first step in making a complaint is to contact us in person, by e-mail, or by phone. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

How complaints are handled

We will normally acknowledge your complaint in writing within two working days and explain to you our procedure for handling your complaint. We'll also ask if you would like to discuss your complaint, and how you would like to be kept informed of developments.

You can download a full copy of our complaints procedure now if you wish.

If you are not satisfied

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. If you are unhappy with how we have handled your complaint, you can complain to the Local Health board, the Public Services Ombudsman for Wales, and/or the Dental Complaints Service.

Full contact details for these bodies are listed on our complaints procedure.


Phone (01792) 602 222
Registered Patients Only

8:30am-4:30pm Monday to Thursday
8:30am-3:30pm Fridays
9:30am-12:30pm Saturday by appointment only

Urgent Treatment

Ring us directly at the number above

For out of hours click here

Request an Appointment Online
Registered Patients Only
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Alternatively, please contact us directly
Find Us

We're located in building number 23 on the campus map, at Singleton Park campus, Swansea University.

Map and directions


(01792) 602 222