Important Coronavirus (COVID-19) Update

Routine dentistry was suspended with the outbreak of coronavirus. Currently we are in the AMBER phase of a phased return based on the risks.

Read more here: UDC Coronavirus Info - What you need to know

UDC Coronavirus Arrangements

Routine dentistry during COVID-19 requires the correct social distancing measures and personal protective equipment to be in place. That's why, routine dentistry was suspended with the outbreak of coronavirus. A phased return is planned in Wales. Currently we are in the AMBER phase of the phased return based on the risks. University Dental Care are functioning with a closed-door policy. We are taking telephone calls, patients with most urgent needs are being dealt with as per current guidelines. We are still not doing any routine dental work.

What will dental appointments be like?

University Dental Care is working hard to source protective equipment and put measures in place to maintain social distancing measures. In Wales we are not be able to offer all treatments from July 1st but we will be prioritising our patients based upon their needs.

ROUTINE DENTAL WORK IS STILL AT A HALT

If you call to make an appointment, you will be asked some screening questions. You’ll be asked those same questions again at your appointment.

You will be asked to wait in your vehicle and notify us when you are here. When the practice is ready for you we will ring and notify you to come to the front door. Our staff member will then open the door and escort you in. Payment is contactless and paper work is digital.

You will probably be asked to use hand sanitiser when you arrive (and again before you leave)

You will also find that waiting rooms might look a little different with two metre markers in place

You will also notice that the dental team may be wearing different protective equipment to what you are used to seeing

Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

Referrals for certain procedures

Even after your practice has re-opened, please be aware that you may need to be referred to an urgent care centre for treatment.

How you can help?

With the exception of children and persons in need, patients should come alone.

A distance of at least two metres mush be observed if another patient is present in the dental practice.

Staff will not shake your hand.

If you show symptoms following appointment booking, you should contact the practice by phone.

Please do not arrive early to the practice. If necessary, you should wait outside the practice.

Please do not arrive without an appointment.

Patients should attend wearing a mask if possible or be prepared to wear one.

It will likely be some time before dental services return to what you previously experienced as normal.

University Dental Care will be doing all we can to ensure you receive the treatment you require in the safest way.

Appointments

Phone (01792) 602 222
Registered Patients Only

8:30am-4:30pm Monday to Thursday
8:30am-3:30pm Fridays
9:30am-12:30pm Saturday by appointment only

Urgent Treatment

Ring us directly at the number above

For out of hours click here

Request an Appointment Online
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Alternatively, please contact us directly
Find Us

We're located in building number 23 on the campus map, at Singleton Park campus, Swansea University.

Map and directions

Contact

(01792) 602 222
hello@udc.wales